Cutter Mountain Privacy Policy
This Privacy Policy describes how and when Cutter Mountain collects and uses your information when you purchase an item from our shop, contact us, or otherwise use our services through this website.
Information that is collected
When you purchase items from Cutter Mountain, you have agreed to allow the conveyance of information to us so that we may complete your order. This information includes your name, email address, postal address, the details of your order, and payment information. You may also choose to provide us with additional information by leaving a customer note, filling out a contact form on this website, signing up for the Cutter Mountain Simulations or Cutter Mountain Fabrication newsletters, or by emailing us directly.
Why we need that information and how it is used
We rely on legal bases to collect and use your information in the following ways:
a.) as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes through Stripe or third-party services providers such as the USPS, or to provide you with customer support relating to your purchase.
b.) if necessary, Cutter Mountain will comply with any legal obligation or court order that might require us to retain or provide information or testimony regarding your purchases.
Information sharing and disclosure:
Order Fulfillment: We do not collect information from our customers for any reasons other than those listed below. The use of your information is under the following limited circumstances:
a.) Stripe: We may share your information with Stripe as necessary to complete your purchase transactions, provide you with goods or services, or to comply with our obligations under Stripe’s Terms of Use Policy regarding your purchase.
b.) Shipping Services: Cutter Mountain uses trusted and secure shipping services to process your order and prepare it for shipment. We use a secured inventory management software. All fulfillment services are provided by the USPS or other third-party shipping companies, such as FedEx, DHL or UPS. Cutter Mountain will share your information only to the extent that is required to ship your purchase to you.
c.) Legal Compliance: Cutter Mountain may collect, use, retain, or share your information in order to comply with any laws or court orders, or to respond to a legal process or government request.
d.) Legal Action: Cutter Mountain may collect, use, retain, or share your information with law enforcement or legal representatives if required to pursue a remedy against unlawful violations or criminal acts that may include credit card fraud, theft of goods or services or identity theft.
Newsletters: Sign ups for our newsletters are provided by MailChimp. If you choose to sign up for either the Cutter Mountain Fabrication or Cutter Mountain Simulations newsletters, the information you provide will be used to send newsletters to your confirmed email address. You may unsubscribe to our newsletters at any time. If you would like all information purged from our MailChimp database, please email us or use the contact form to make the request. We will never sign anyone up for one of our newsletters without an express written request or direct submission using our sign up forms. If we receive any bounce-backs or failures to the email address you have submitted, your email will be removed from our mailing list and you will need to either resubmit using the sign up from(s), or contact us to join again.
On-Site Comments: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Log-ins: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Data retention
Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Registered Users: For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, order fulfillment, legal, or security purposes.
Where we send your data
Comments: Visitor comments may be checked through an automated spam detection service.
Transfers of personal information outside the EU: Cutter Mountain DBA and Vault of Wonders LLC are located in the United States of America, and thus, your information is stored outside of the EU. We rely on Google Privacy Shield as the legal basis for the safe transfer of your information.
Access, change, restrict, delete or complain: If you have an account and would like to access, correct or delete your personal or shipping information, you may do so directly through your My account customer portal. If you reside in the EU and wish to raise a concern about Cutter Mountain’s use of your information, may do so by contacting your local data protection authority. If you need any further assistance, please contact us and let us know how we can help.
Who we are
We are a small business Limited Liability S Corp called Vault of Wonders LLC, which is owned by Jennifer and Scott Craig. Our administrative office & warehouse is located in Gordonsville, VA and is not open to the public. Vault of Wonders LLC offers freelance services to small businesses and third-party game creators for projects released under their brands. Vault of Wonders LLC also operates multiple sub-companies as DBAs. We do this for two main reasons: the first is so we can organize the various ways we bring money into our business for accounting purposes. The second is so that we can provide only relevant information to our different audiences through the use of specifically targeted updates and other notices via our newsletters and social media accounts.
Each DBA operating under Vault of Wonders LLC is legally registered. DBA businesses operated by Vault of Wonders LLC include:
- Cutter Mountain, which is comprised of two departments:
- Cutter Mountain Fabrication is a retail storefront offering high quality 3D printed hobby items including tabletop miniatures, terrain and custom sets.
- Cutter Mountain Simulations which offers hobby games, supplements and adventures that are released under our own brand.
- Vault of Wonders Games, a hobby game retail storefront offering vintage and collectible TTRPG games & accessories.
- Whispering City RVA, a retail storefront offering vintage and antique collectibles and finery.
- A Dolly Hobby, a retail storefront offering vintage and antique collectible dolls and accessories.